TERMS AND CONDITIONS
1. DEFINITIONS
For the purposes of these Terms and Conditions, the following definitions apply:
1.1. “Company” means Regal Electrical.
1.2. “Customer” means the person, firm, or organisation for whom the Company agrees to carry out works and/or supply materials.
1.3. “Engineer” means any employee, subcontractor, or authorised representative of the Company carrying out the works.
2. GENERAL CONDITIONS
2.1. The Company reserves the right to refuse or decline work at its discretion. Any agreed work will be undertaken by a fully qualified electrician of the Company’s choosing. We will perform the services with reasonable care and skill and leave the installation safe on completion.
2.2. The Customer must inform the Company, prior to commencement, of the location of any concealed water, gas, electrical, data, drainage, or other services. The Company accepts no liability for damage to such services or any consequential loss where this information has not been provided.
2.3. Cables will be concealed where reasonably practicable. Where concealment is impractical, cables may be surface-run at the Company’s discretion.
2.4. The Customer must notify the Company in writing of any asbestos or suspected asbestos-containing materials on the premises. we will stop work if suspect asbestos is discovered until testing/clearance; delays and costs are chargeable. Any testing required will be at the Customer’s expense. All asbestos-related works will comply with the Control of Asbestos Regulations 2012 and be undertaken only by suitably trained personnel.
2.5. The Customer is responsible for ensuring clear access to the work area and for moving furniture, stock, or other obstructions. Where assistance is required, this must be agreed in advance and may incur additional charges.
2.6. Carpets, flooring, or fixtures may need to be lifted. While reasonable care will be taken, the Company cannot guarantee reinstatement to the original condition. The Customer is advised to engage a professional fitter where necessary.
2.7. Whilst every effort will be made to minimise disruption, minor making-good (such as filling chases or fixing holes) may be required following installation. The Company does not provide plastering, decorating, or redecoration services. Any final making-good or cosmetic repairs remain the responsibility of the Customer.
3. CHARGES AND PAYMENTS
3.1. Charges include labour, materials, and time spent sourcing materials.
3.2. Fixed Price Work
• Fixed prices include labour and materials as specified.
• Estimates are valid for 30 days and may be revised due to:
• Additional works instructed by the Customer
• Increases in material costs
• Unforeseen site conditions
• Errors or omissions in the original estimate
3.3. Deposit & Payment Terms
Domestic Projects
• £300–£1,000: A booking fee & materials deposit of up to 40% is payable one week prior to commencement.
• Over £1,000: A booking fee & materials of up to 50% deposit is payable one week prior to commencement, with staged payments agreed in writing between the company and the customer. In the event that a staged payment is not received by the agreed date, the Company reserves the right to pause all works until the outstanding payment has been settled.
Commercial Projects
• £500–£1,500: A booking fee & materials deposit of up to 40% is payable one week prior to commencement.
• Over £1,500: Materials (or non-returnable/specially ordered items) are payable in full one week prior to commencement, with staged payments agreed in writing between the company and customer. In the event that a staged payment is not received by the agreed date, the Company reserves the right to pause all works until the outstanding payment has been settled.
General Payment Terms
• Invoices are due upon receipt, unless agreed otherwise in writing.
• Test certificates may be withheld until full payment is received (this does not affect statutory rights). We will carry out testing in accordance with BS 7671 and provide the relevant Electrical Installation/Minor Works Certificate on completion. Where work is notifiable under the Building Regulations (Part P), we will notify through our Competent Person Scheme and provide the Building Regulations compliance certificate. We may suspend further work for non‑payment, but we will not withhold safety‑critical documentation.
• Interest on overdue invoices will accrue at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• Unpaid debts after 30 days may be referred to a debt recovery agency, with associated costs recoverable from the Customer.
Cancellations & Refunds
• If a booking is cancelled within 7 days of the agreed start date, or once materials have been ordered, the booking fee and deposit become non-refundable to the extent of costs incurred.
• Any unused balance will be refunded.
• Eligible refunds will be processed within 14 days.
4. SCHEDULING AND ACCESS
4.1. The Company will use reasonable endeavours to attend at the agreed time but accepts no liability for delays due to circumstances beyond its control. Customers will be notified where possible.
4.2. E‑mail and text reminders will be issued 2 days prior to the appointment, 1 day prior, and once more when the engineer is en route to your property. If access is unavailable at the agreed time, and after a 30‑minute waiting period, a £70 abortive visit charge will be applied.
4.3. Standard working hours are 8:00am–5:00pm, Monday to Friday, unless otherwise agreed in writing.
4.4. Parking fees, congestion charges, or low-emission zone charges incurred will be passed on to the Customer.
5. GUARANTEES AND WARRANTIES
5.1. The Company provides a 36-month workmanship guarantee from the date of completion. Claims must be submitted in writing with reasonable detail.
5.2. Materials are covered by the manufacturer’s warranty only. Where manufacturer warranties exclude labour:
• A reduced labour rate of £35 per hour will apply during the 36-month guarantee period.
• This applies during standard working hours only.
• The Company will liaise with manufacturers on the Customer’s behalf where required.
5.3. The guarantee does not cover:
• Misuse, negligence, or lack of maintenance
• Repairs or alterations carried out by third parties
• Customer-supplied materials
• Existing installations over 10 years old
5.4. This guarantee is provided in addition to the Customer’s statutory rights under the Consumer Rights Act 2015.
6. CONTRACT AMENDMENTS AND TERMINATION
6.1. The Customer may amend or cancel the contract by providing at least 7 days’ written notice prior to commencement.
6.2. Where less than 7 days’ notice is given, the booking fee and deposit become non-refundable to the extent of costs incurred.
6.3. If this contract is agreed at your home or by phone/email, you have 14 days from the date of agreement to cancel without giving any reason. To cancel, you must email us. If you ask us to start work within the 14‑day period, you acknowledge that: (a) you will pay our reasonable charges and the cost of any materials used or specially ordered up to the point of cancellation; and (b) once the service is fully performed, you will lose your right to cancel.
7. OWNERSHIP OF GOODS
7.1. Ownership of all materials supplied remains with the Company until full payment is received.
7.2. The Company reserves the right to recover unpaid materials. Once goods are installed into the property, they become part of the property and we will not remove them. Our right is to recover the cost.
7.3. Risk passes to the Customer upon delivery.
8. LIABILITY
8.1. The Company is liable only for works it has completed and accepts no responsibility for defects or consequential losses arising from unrelated or incomplete works.
8.2. The Company is not liable for delays caused by events beyond its reasonable control, including supplier delays, adverse weather, or lack of access.
8.3. The Company carry public liability insurance of £5,000,000 and professional indemnity of £1,000,000.
9. CLAIMS
9.1. All claims must be made in writing as soon as reasonably practicable.
9.2. No liability will be accepted for defects arising from refusal of recommended works or unpaid balances.
10. MISCELLANEOUS
10.1. Suitable welfare facilities (toilet, hand washing) must be available unless agreed otherwise.
10.2. The Company may use photographs of works for marketing purposes. Identifiable details will be removed unless written consent is provided.
10.3. Engineers will wear appropriate PPE at all times (safety boots must be worn at all times). Protective shoe covers will be used when working indoors to protect the Customer’s property.
11. VARIATION OF TERMS
11.1. These Terms may only be amended in writing and signed by both parties.
11.2. These Terms take precedence over any Customer-issued terms or documents
12. COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION
12.1. The Company is committed to delivering a high standard of service. If the Customer is dissatisfied with any aspect of the work, a complaint should be submitted in writing to richard.cooper@regalelectrical.co.uk.
12.2. Upon receipt of a complaint, the Company will:
- Acknowledge the complaint within 5 working days
- Provide a full written response within 14 working days, or advise if additional time is required to investigate
- Propose a resolution where appropriate
12.3. If the Customer is not satisfied with the Company’s final response, or if 8 weeks have passed without resolution, the Customer may choose to refer the matter to an Alternative Dispute Resolution (ADR) provider.
12.4. The Company is not obliged to participate in ADR; however, in accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, the Company must signpost an approved ADR entity at deadlock.
12.5. The Customer may refer the complaint to the following ADR provider:
Dispute Resolution Ombudsman
Website: www.disputeresolutionombudsman.org
E‑mail: info@disputeresolutionombudsman.org
12.6. If the Customer chooses to pursue ADR, the Company will consider the request but is under no obligation to agree to ADR proceedings.
12.7. This complaints process does not affect the Customer’s statutory rights.
13. GOVERNING LAW
13.1. These Terms and any contract formed shall be governed by English law and subject to the exclusive jurisdiction of the English courts.